Refund Policies and Shipping

Refund Policy

We comply with the requirements laid out by the Australian Competition & Consumer Commission (ACCC), and their consumer rights and guarantees or any legislative requirements that apply to us, trading in Victoria, Australia.

You are entitled to a repair, replacement, or refund if a product or service is faulty, unsafe, not fit for purpose, or significantly different from its description.

We don’t provide refunds if you use a product or change your mind, then return it.

You can read more about the Australian Government’s consumer protections here: https://consumer.gov.au/consumers/for-consumers

Shipping

All stationery products, books and artwork on paper are currently shipped using Australia Post.
We process orders within 24 hours, Monday – Friday.

Large, rigid artworks outside of Australia Post’s size limitations will be delivered via courier. This may take an extra day or two to organise. We aren’t a high-volume retailer, and have to organise these shipments manually.

Notes on Australia Post
Beating up on our Aussie Post is kind of a national sport.
If you aren’t home a lot, or live in an apartment, do yourself a favour and sort out a Parcel Locker (they’re free) to make your life way easier and make sure your parcels are delivered securely.